
{"id":16413,"date":"2026-04-15T16:57:20","date_gmt":"2026-04-15T14:57:20","guid":{"rendered":"https:\/\/depros.it\/pedido-de-devolucao-e-assistencia-ao-produto\/"},"modified":"2026-04-23T15:19:36","modified_gmt":"2026-04-23T13:19:36","slug":"pedido-de-devolucao-e-assistencia-ao-produto","status":"publish","type":"page","link":"https:\/\/depros.it\/pt-pt\/pedido-de-devolucao-e-assistencia-ao-produto\/","title":{"rendered":"Pedido de devolu\u00e7\u00e3o e assist\u00eancia ao produto"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;2px||3px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;144.2px&#8221; custom_margin=&#8221;-3px|auto||auto||&#8221; custom_padding=&#8221;45px||4px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Poppins|800|||||||&#8221; header_text_color=&#8221;gcid-body-color&#8221; custom_margin=&#8221;||17px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{%22gcid-body-color%22:%91%22header_text_color%22%93}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Pedido de devolu\u00e7\u00e3o e assist\u00eancia ao produto<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; custom_margin=&#8221;-1px||19px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Para garantir um servi\u00e7o r\u00e1pido e organizado, a DEPROS disponibiliza este formul\u00e1rio para devolu\u00e7\u00f5es, avalia\u00e7\u00f5es e pedidos de assist\u00eancia em garantia.<o:p><\/o:p><\/p>\n<p data-start=\"444\" data-end=\"597\">Preencha o <strong>formul\u00e1rio <\/strong>na \u00edntegra para que possamos analisar o seu relat\u00f3rio corretamente e responder o mais breve poss\u00edvel.<o:p><\/o:p><\/p>\n<p><em>Caso sejam necess\u00e1rias verifica\u00e7\u00f5es t\u00e9cnicas adicionais, a nossa equipa entrar\u00e1 em contacto diretamente consigo.<\/em><o:p><\/o:p><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-11px|auto||auto||&#8221; custom_padding=&#8221;16px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Poppins|800|||||||&#8221; header_3_text_align=&#8221;center&#8221; custom_margin=&#8221;||10px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Pedido de Devolu\u00e7\u00e3o<\/h3>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-0a9de6b2-9d03-4c1e-b803-fd4d902afdf4&#8243; text_orientation=&#8221;left&#8221; width=&#8221;81.4%&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; custom_css_free_form=&#8221;selector .wpcf7-form,||selector .wpcf7-form input,||selector .wpcf7-form textarea,||selector .wpcf7-form select,||selector .wpcf7-form label {||    font-family: &#8216;Poppins&#8217;, sans-serif !important;||}||||\/* INPUT E TEXTAREA (RESTANO CHIARI E LEGGIBILI) *\/||selector .wpcf7-form input,||selector .wpcf7-form textarea {||    background-color: #ffffff !important;||    color: #000000 !important;||    border: 1px solid #cccccc !important;||}||||\/* SELECT MOTIVAZIONE *\/||selector .wpcf7-form select%91name=%22Motivazione%22%93 {||    background-color: #ffffff !important;||    color: #000000 !important;||    border: 1px solid #cccccc !important;||}||||\/* OPZIONI DEL MENU *\/||selector .wpcf7-form select%91name=%22Motivazione%22%93 option {||    background-color: #ffffff !important;||    color: #000000 !important;||}||||\/* LABEL *\/||selector .wpcf7-form label {||    color: #ffffff !important;||}||||\/* BOTTONE INVIO *\/||selector .wpcf7-submit {||    background-color: #000000 !important;||    color: #ffffff !important;||    border: 1px solid #000000 !important;||    font-family: &#8216;Poppins&#8217;, sans-serif !important;||    cursor: pointer;||    transition: all 0.3s ease;||}||||selector .wpcf7-submit:hover {||    background-color: #ffffff !important;||    color: #000000 !important;||    border: 1px solid #000000 !important;||}||||selector .wpcf7-form input%91type=%22file%22%93 {||    background: transparent !important;||    border: none !important;||    color: #ffffff !important;||    padding: 0;||}&#8221; global_colors_info=&#8221;{%22gcid-0a9de6b2-9d03-4c1e-b803-fd4d902afdf4%22:%91%22background_color%22%93}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f16420-o1\" lang=\"pt-PT\" dir=\"ltr\" data-wpcf7-id=\"16420\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt-pt\/wp-json\/wp\/v2\/pages\/16413#wpcf7-f16420-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rio de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"16420\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_PT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f16420-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nome da empresa *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Ragione-Sociale\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Ragione-Sociale\" \/><\/span> <\/label>\n<\/p>\n<p><label> C\u00f3digo do cliente<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Codice-Cliente\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Codice-Cliente\" \/><\/span> <\/label>\n<\/p>\n<p><label> N\u00famero de telefone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Recapito-Telefonico\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"Recapito-Telefonico\" \/><\/span> <\/label>\n<\/p>\n<p><label> C\u00f3digo da pe\u00e7a de reposi\u00e7\u00e3o *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Codice-Ricambio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Codice-Ricambio\" \/><\/span> <\/label>\n<\/p>\n<p><label> Refer\u00eancia de venda *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Rif-Vendita\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Rif-Vendita\" \/><\/span> <\/label>\n<\/p>\n<p><label> Motivo *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Motivo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Motivo\"><option value=\"Devolu\u00e7\u00e3o de mercadoria\">Devolu\u00e7\u00e3o de mercadoria<\/option><option value=\"Pedido de an\u00e1lise\">Pedido de an\u00e1lise<\/option><option value=\"Adiantamento de garantia\">Adiantamento de garantia<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Foto do dano e n\u00famero de s\u00e9rie do produto (OBRIGAT\u00d3RIO PARA ADIANTAMENTO DE GARANTIA)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Foto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"Foto\" \/><\/span> <\/label>\n<\/p>\n<p><label> Breve descri\u00e7\u00e3o do defeito: *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Descrizione\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Descrizione\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar pedido de devolu\u00e7\u00e3o\" \/>\n<\/p>\n<p style=\"color: #ffffff; font-family: 'Poppins', sans-serif; font-style: italic;\"><br \/>\n* Os campos marcados com (*) s\u00e3o obrigat\u00f3rios\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"1527\" data-end=\"1656\">Em caso de emerg\u00eancia ou pedidos especiais, contacte diretamente o nosso <strong><a href=\"https:\/\/depros.it\/pt-pt\/contatos\/\">servi\u00e7o de apoio ao cliente<\/a><\/strong>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pedido de devolu\u00e7\u00e3o e assist\u00eancia ao produtoPara garantir um servi\u00e7o r\u00e1pido e organizado, a DEPROS disponibiliza este formul\u00e1rio para devolu\u00e7\u00f5es, avalia\u00e7\u00f5es e pedidos de assist\u00eancia em garantia. Preencha o formul\u00e1rio na \u00edntegra para que possamos analisar o seu relat\u00f3rio corretamente e responder o mais breve poss\u00edvel. Caso sejam necess\u00e1rias verifica\u00e7\u00f5es t\u00e9cnicas adicionais, a nossa equipa [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-16413","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/pages\/16413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/comments?post=16413"}],"version-history":[{"count":6,"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/pages\/16413\/revisions"}],"predecessor-version":[{"id":17249,"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/pages\/16413\/revisions\/17249"}],"wp:attachment":[{"href":"https:\/\/depros.it\/pt-pt\/wp-json\/wp\/v2\/media?parent=16413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}