
{"id":16403,"date":"2026-04-15T16:40:32","date_gmt":"2026-04-15T14:40:32","guid":{"rendered":"https:\/\/depros.it\/demande-de-retour-et-assistance-produit\/"},"modified":"2026-04-23T10:21:02","modified_gmt":"2026-04-23T08:21:02","slug":"demande-de-retour-et-assistance-produit","status":"publish","type":"page","link":"https:\/\/depros.it\/fr\/demande-de-retour-et-assistance-produit\/","title":{"rendered":"Demande de retour et assistance produit"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb2px||3px|||\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb144.2px\u00a0\u00bb custom_margin=\u00a0\u00bb-3px|auto||auto||\u00a0\u00bb custom_padding=\u00a0\u00bb45px||4px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbPoppins|800|||||||\u00a0\u00bb header_text_color=\u00a0\u00bbgcid-body-color\u00a0\u00bb custom_margin=\u00a0\u00bb||17px|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{%22gcid-body-color%22:%91%22header_text_color%22%93}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h1>Demandes de retour et assistance produit<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb custom_margin=\u00a0\u00bb-1px||19px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Afin de garantir un service rapide et organis\u00e9, DEPROS met \u00e0 votre disposition ce formulaire d\u00e9di\u00e9 \u00e0 la <strong data-start=\"371\" data-end=\"441\">demande de retour, d\u2019expertise et d\u2019assistance sous garantie<\/strong>.<o:p><\/o:p><\/p>\n<p data-start=\"444\" data-end=\"597\">Veuillez remplir toutes les parties du <strong>formulaire<\/strong> pour nous permettre d\u2019analyser correctement votre signalement et de vous fournir une r\u00e9ponse dans les plus brefs d\u00e9lais.<o:p><\/o:p><\/p>\n<p><em>Si des v\u00e9rifications techniques suppl\u00e9mentaires sont n\u00e9cessaires, notre \u00e9quipe vous contactera directement.<\/em><o:p><\/o:p><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb-11px|auto||auto||\u00a0\u00bb custom_padding=\u00a0\u00bb16px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font=\u00a0\u00bbPoppins|800|||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||10px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Demande de retour<\/h3>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbgcid-0a9de6b2-9d03-4c1e-b803-fd4d902afdf4&Prime; text_orientation=\u00a0\u00bbleft\u00a0\u00bb width=\u00a0\u00bb81.4%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|false|false\u00a0\u00bb custom_css_free_form=\u00a0\u00bbselector .wpcf7-form,||selector .wpcf7-form input,||selector .wpcf7-form textarea,||selector .wpcf7-form select,||selector .wpcf7-form label {||    font-family: &lsquo;Poppins&rsquo;, sans-serif !important;||}||||\/* INPUT E TEXTAREA (RESTANO CHIARI E LEGGIBILI) *\/||selector .wpcf7-form input,||selector .wpcf7-form textarea {||    background-color: #ffffff !important;||    color: #000000 !important;||    border: 1px solid #cccccc !important;||}||||\/* SELECT MOTIVAZIONE *\/||selector .wpcf7-form select%91name=%22Motivazione%22%93 {||    background-color: #ffffff !important;||    color: #000000 !important;||    border: 1px solid #cccccc !important;||}||||\/* OPZIONI DEL MENU *\/||selector .wpcf7-form select%91name=%22Motivazione%22%93 option {||    background-color: #ffffff !important;||    color: #000000 !important;||}||||\/* LABEL *\/||selector .wpcf7-form label {||    color: #ffffff !important;||}||||\/* BOTTONE INVIO *\/||selector .wpcf7-submit {||    background-color: #000000 !important;||    color: #ffffff !important;||    border: 1px solid #000000 !important;||    font-family: &lsquo;Poppins&rsquo;, sans-serif !important;||    cursor: pointer;||    transition: all 0.3s ease;||}||||selector .wpcf7-submit:hover {||    background-color: #ffffff !important;||    color: #000000 !important;||    border: 1px solid #000000 !important;||}||||selector .wpcf7-form input%91type=%22file%22%93 {||    background: transparent !important;||    border: none !important;||    color: #ffffff !important;||    padding: 0;||}\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-0a9de6b2-9d03-4c1e-b803-fd4d902afdf4%22:%91%22background_color%22%93}\u00a0\u00bb]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f16402-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"16402\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/16403#wpcf7-f16402-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"16402\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f16402-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nom de l'entreprise *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Ragione-Sociale\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Ragione-Sociale\" \/><\/span> <\/label>\n<\/p>\n<p><label> Identifiant client<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Codice-Cliente\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Codice-Cliente\" \/><\/span> <\/label>\n<\/p>\n<p><label> Num\u00e9ro de t\u00e9l\u00e9phone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Recapito-Telefonico\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"Recapito-Telefonico\" \/><\/span> <\/label>\n<\/p>\n<p><label> R\u00e9f\u00e9rence de la pi\u00e8ce d\u00e9tach\u00e9e *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Codice-Ricambio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Codice-Ricambio\" \/><\/span> <\/label>\n<\/p>\n<p><label> R\u00e9f\u00e9rence commerciale *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Rif-Vendita\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Rif-Vendita\" \/><\/span> <\/label>\n<\/p>\n<p><label> Motif *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Motif\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Motif\"><option value=\"Retour de marchandise\">Retour de marchandise<\/option><option value=\"Demande d&#039;examen\">Demande d&#039;examen<\/option><option value=\"Prise en charge sous garantie\">Prise en charge sous garantie<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Photo du dommage et num\u00e9ro de s\u00e9rie du produit (OBLIGATOIRE POUR LA PRISE EN CHARGE SOUS GARANTIE)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Foto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"Foto\" \/><\/span> <\/label>\n<\/p>\n<p><label> Br\u00e8ve description du d\u00e9faut : *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Descrizione\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Descrizione\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Soumettre la demande de retour\" \/>\n<\/p>\n<p style=\"color: #ffffff; font-family: 'Poppins', sans-serif; font-style: italic;\"><br \/>\n* Les champs marqu\u00e9s d'un ast\u00e9risque (*) sont obligatoires\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][et_pb_text _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbPoppins|300|||||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p data-start=\"1527\" data-end=\"1656\">Pour toute urgence ou demande particuli\u00e8re, vous pouvez contacter directement notre <strong><a href=\"https:\/\/depros.it\/fr\/contacts\/\">service client<\/a>.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Demandes de retour et assistance produitAfin de garantir un service rapide et organis\u00e9, DEPROS met \u00e0 votre disposition ce formulaire d\u00e9di\u00e9 \u00e0 la demande de retour, d\u2019expertise et d\u2019assistance sous garantie. Veuillez remplir toutes les parties du formulaire pour nous permettre d\u2019analyser correctement votre signalement et de vous fournir une r\u00e9ponse dans les plus brefs [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-16403","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/pages\/16403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/comments?post=16403"}],"version-history":[{"count":6,"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/pages\/16403\/revisions"}],"predecessor-version":[{"id":17105,"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/pages\/16403\/revisions\/17105"}],"wp:attachment":[{"href":"https:\/\/depros.it\/fr\/wp-json\/wp\/v2\/media?parent=16403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}