
{"id":16387,"date":"2026-04-15T15:00:48","date_gmt":"2026-04-15T13:00:48","guid":{"rendered":"https:\/\/depros.it\/return-request-and-product-support\/"},"modified":"2026-04-21T12:15:25","modified_gmt":"2026-04-21T10:15:25","slug":"return-request-and-product-support","status":"publish","type":"page","link":"https:\/\/depros.it\/en\/return-request-and-product-support\/","title":{"rendered":"Return Request and Product Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;2px||3px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;144.2px&#8221; custom_margin=&#8221;-3px|auto||auto||&#8221; custom_padding=&#8221;45px||4px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Poppins|800|||||||&#8221; header_text_color=&#8221;gcid-body-color&#8221; custom_margin=&#8221;||17px|||&#8221; global_colors_info=&#8221;{%22gcid-body-color%22:%91%22header_text_color%22%93}&#8221;]<\/p>\n<h1>Return Request and Product Support<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; custom_margin=&#8221;-1px||19px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To ensure a fast and organized service, DEPROS provides this dedicated form for <strong data-start=\"371\" data-end=\"441\">return, inspection, and warranty assistance requests<\/strong>.<o:p><\/o:p><\/p>\n<p data-start=\"444\" data-end=\"597\">Complete all parts of the <strong>form<\/strong> to allow us to correctly analyze your report and provide a response as quickly as possible.<o:p><\/o:p><\/p>\n<p><em>Should further technical checks be necessary, our team will contact you directly.<\/em><o:p><\/o:p><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.6&#8243; 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global_colors_info=&#8221;{%22gcid-0a9de6b2-9d03-4c1e-b803-fd4d902afdf4%22:%91%22background_color%22%93}&#8221; sticky_enabled=&#8221;0&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f16401-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"16401\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/16387#wpcf7-f16401-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"16401\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f16401-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Company Name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Customer Code<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-code\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer-code\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telephone Number *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telephone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telephone-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Spare Part Code *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"spare-part-code\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"spare-part-code\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sales Reference *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sales-ref\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"sales-ref\" \/><\/span> <\/label>\n<\/p>\n<p><label> Reason *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reason\"><option value=\"Returned Goods\">Returned Goods<\/option><option value=\"Examination Request\">Examination Request<\/option><option value=\"Warranty Advance\">Warranty Advance<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Photo of the damage and product serial number (MANDATORY FOR WARRANTY ADVANCE)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"photo\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"photo\" \/><\/span> <\/label>\n<\/p>\n<p><label> Brief Description of the Defect: *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit return request\" \/>\n<\/p>\n<p style=\"color: #ffffff; font-family: 'Poppins', sans-serif; font-style: italic;\"><br \/>\n* Fields marked with (*) are required.\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"1527\" data-end=\"1656\">For urgent matters or special requests, you can contact our <strong><a href=\"https:\/\/depros.it\/en\/contacts\/\">customer service<\/a><\/strong> directly.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return Request and Product SupportTo ensure a fast and organized service, DEPROS provides this dedicated form for return, inspection, and warranty assistance requests. Complete all parts of the form to allow us to correctly analyze your report and provide a response as quickly as possible. Should further technical checks be necessary, our team will contact [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-16387","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/pages\/16387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/comments?post=16387"}],"version-history":[{"count":11,"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/pages\/16387\/revisions"}],"predecessor-version":[{"id":16653,"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/pages\/16387\/revisions\/16653"}],"wp:attachment":[{"href":"https:\/\/depros.it\/en\/wp-json\/wp\/v2\/media?parent=16387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}